Description based on the Specified Commercial Transactions Act and the Secondhand Goods Business Act

You can cancel your order when the shipping status is "prepared for shipment" and return the item within 7 days including the day the item arrives.

We cannot change or exchange (including exchanges for size changes) items that have been cancelled or returned, so please be sure to check the size, colour, price and quantity before completing your order.

※We may not be able to cancel or return an order depending on the order contents and product condition.
※Defective products will only be exchanged for the same product if available in stock.
Please click here for more details.

If you wish to return an item, please be sure to contact us via "Contact Us". We will not accept returns by any method other than the one specified by our company.

※If the product is defective, we will exchange it for the same product only if we have it in stock. If there is no stock available for exchange, we will refund your money. Please note that the return shipping fee will be borne by the customer, unless the delivered product is defective or the product you received is different from the order.
※Please note that products purchased at Onward Closet cannot be exchanged or returned at the store.
※Please note that we do not accept returns or exchanges for Onward Reuse Park products.
※Please note that if you make a purchase without registering as an Onward Member (guest purchase), we cannot accept cancellations or returns due to customer convenience.

consumption tax

10% of the product price
*Onward Closet lists prices on its website in "total price" including consumption tax. Some tags and stickers attached to products may show "price excluding tax" or "old tax rate."

postage

We will pay for shipping anywhere in the country

delivery company

Yamato Transport

Product shipping date

Within 2 to 5 days of ordering
* For Pre-order items, the delivery period will be as stated on each product page.

Cash on delivery fee

330 yen (tax included)
*Cash on delivery is not available if the total amount exceeds 300,000 yen (tax included).

Late payment fee

330 yen (tax included)
*The maximum amount you can spend is 150,000 yen (tax included). Purchases at other stores will also be counted.

• Credit card (VISA, MASTER, JCB, American Express, Diners)
• d Pay
• PayPay
• Rakuten Pay
• au PAY
• EPOS Simple Pay
• Amazon Pay
• Smartpay
• Cash on delivery
• Postpaid (GMO Postpaid)
• Atkara

※"GMO Pay Later" is a service provided by GMO Payment Services, Inc.
We will provide personal information to GMO Payment Services, Inc. within the scope of the service and transfer payment claims.
※If you make a purchase without registering as an Onward Member (guest purchase), some services will not be available.
※Partial payments cannot be used for Pre-order items. Learn more
※Cash on delivery is not available for Onward Reuse Park products.

• Credit card: It depends on the closing date and contract details of your credit card. Please check with your card company.
• Various ID payments: Varies depending on your contract. Please check with your payment company.
• Cash on delivery: Payment is due when you receive the product.
• Deferred payment: The payment deadline is one month from the date of invoice issuance. Once you receive the invoice, please pay by the due date stated on the invoice.

• You will be notified of the total billing amount on the 3rd or 4th of the month following your month of use.
• Convenience store payments and bank transfers must be paid by the 10th of the month indicated.
• The account transfer will be debited on the 27th of the month in which the information is provided. If that day is a bank holiday, the withdrawal will be made on the next business day.

• If you pay at a convenience store, the fee is 350 yen (tax included), and if you pay by bank transfer, you will be responsible for the transfer fee.