Regarding handling of other products
About in-store try-on (click & try)
About Virtual Size
About the size comparison function
Onward Green Campaign Online Pickup
About your environment
Security
Description based on the Specified Commercial Transactions Act and the Secondhand Goods Business Act
Cancellations and changes to products (before shipping)
Returns
Defective products/wrong shipments
About return requests
repair
How to use the NetDE Delivery Service
others
delivery
Problems after delivery
About Cart
how to order
About wrapping and combined shipping
Payment Method
How to use campaigns and coupons
About purchasing without registering as a member (guest purchase)
About the product
Size, color and texture
About Pre-order items
About reused products
Restock Notification
Regarding handling of other products
About hemming service
About Onward Members Points
Member registration
e-mail magazine
About Member Content
Regarding handling of other products
After receiving the product, please be sure to check the "Handling Instructions" and "Washing Label" on the tag before using the product.
*For products sold by other than Onward Kashiyama, please check the delivery note.
We may use models to take product images for product photography. When handling products worn by models, we require them to wear face covers and undergarments to prevent damage and deterioration of the products.
All infant and toddler products sold at Onward Closet are inspected by each brand and only products that meet the Ministry of Health, Labor and Welfare's standards are sold.
Ministry of Health, Labor and Welfare standards
- 【reference】
- The Enforcement Regulations of the Law Concerning the Control of Household Products Containing Harmful Substances stipulate the following regulatory standards for formaldehyde in textile products.
- ■For babies (up to 24 months)
- Applicable products: diapers, diaper covers, bibs, hats, bedding, underwear, nightwear, gloves, socks, innerwear, outerwear
Regulation value: 16ppm or less
- ■For children and adults
- Applicable products: Underwear, nightwear, gloves, socks, and travel gear
Regulated value: 75 ppm or less
* ppm is a unit of one millionth
Onward Closet sells some hygiene products.
- [What are hygiene products?]
- These are products that come into direct contact with the skin when trying them on, such as underwear, socks, swimwear, baby clothes, earrings, and masks.
Therefore, we do not accept returns or exchanges due to customer convenience.
Please check that the size and color are correct before placing your order.
