User Guide

User Guide

This User Guide provides information about Onward Closet's services and site features.
FAQ

I want to change my email newsletter settings

Can I always get points?

I want to know about sizes!

If an error occurs

I want to register as a member

Please tell me how to return it!

I want to know the delivery status

Can I ask for gift wrapping?

Forgot your password?

Membership registration/mail magazine
Membership RegistrationEmail ​ ​NewsletterMember ​ ​Content
About points
About Onward Members Points
About the product
About the productAbout ​ ​size, color, and textureAbout ​ ​Pre-order items
About reused products ​ ​About restock notifications ​ ​About handling of other products
About hemming service
About orders and payments
About CartHow ​ ​to OrderAbout ​ ​Gift Wrapping and Combined Shipping
About payment methods ​ ​About using campaigns and coupons ​ ​About purchasing without registering as a member (guest purchase)
Shipping and handling charges
Problems after ​ ​delivery
About returns
Cancellation or change of product (before shipping) ​ ​Return of ​ ​defective product or incorrect shipment
How to apply for a return ​ ​How to use the ​ ​Repair Net DE Pickup Service
others
others
About Click & Try in Store ​ ​About Virtual Sizes ​ ​Onward Green Campaign Online Pick-up
セキュリティについて 環境について 特定商取引法に基づく表記・古物営業法に基づく表記
inquiry
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